SINGAPORE

28th June 2018 | Sofitel Singapore City Centre

Enjoy the unique opportunity to meet hospitality leaders and to share ideas.

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09:00 – 09:20

Foyer

Welcome Reception

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09:20 - 09:30

Wallich I

Welcome Words

By Kayley van der Velde (TOPHOTELPROJECTS)

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09:30 - 09:45

Change Table Session 1

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09:45 – 10:05

Keynote Presentation

By Harish Shah, Stratserv Consultancy

Professional Networking: Easy & Simple

 Networking is part and parcel of Professional Life. It is about meeting and getting to know new people. It is about building a social capital to count on for Business or Professional opportunities ahead. As a bonus, it may also lead to great personal friendships. And as important as networking is, it does not have to be difficult or complicated. On the contrary, if one can remember a few basic principles, networking really is rather easy and simple.

Key takeaways: Professional Networking, is about having a strong clear purpose, being yourself, properly introducing yourself to start a meaningful conversation, enjoying the process of understanding others by listening and having something to offer that will genuinely benefit those who listen to you.

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10:05 – 10:25

Change Table Session 2

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10:25 - 10:35

Creative Spark – Dolphin Maldives

By Hen’a Yadav (HBA)

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10:35 - 10:45

Creative Spark – Sanya Boutique Hotel

By Jana Iszatt, Formwerkz Architecs

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10:45 - 10:55

Creative Spark – Alma Resort Vietnam

By Karlyn Cerdena (ara design)

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10:55 - 11:25

Foyer

Coffee Break

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11:25 - 11:45

Change Table Session 3

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11:45 - 12:15

Creative Spark Round Up

With: Leonard Lee (Wilson Associates), Hen’a Yadav (HBA),Jana Iszatt (Formwerkz Architects), Karlyn Cerdena (ara design)

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12:15 -12:35

Change Table Session 4

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12:35 - 13:20

Panel Discussion

With: Harish Shah (Stratserv Consultancy), Steven Hopkinson (Idem Hospitality), Philip Marshall (Wellington Management Services), Mohd K. Rafin (Park Hotel Group), Akshay Kulkarni (DigiValet)

Is SMART always smart?

The human touch or robotic efficiency — which factor ultimately triumphs? Over the last couple of years, technology systems and apps have been developed by companies like Control4 and Digivalet that allow its users to control certain elements in rooms or hotel properties. This brings many features and benefits for both operators and guests. Technologies such as Internet of Things (IoT) and online concierge in combination with functional room design such as multifunctional furniture and wireless charging can potentially create an ultimate guest experience. Indeed, the trend of implementing the latest technology and SMART design in hotels is increasing in popularity and will — without a doubt — develop even more over the next years. But its downsides include decreased guest interaction, high investments, and privacy concerns around guest tracking. How to balance high tech with the demand for traditional, old-school hotels with quality guest interaction? What potential pitfalls should operators, designers and investors look out for? And what are the industry-endorsed best practices in this regard?

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13:20 - 14:20

Wallich II

Lunch

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14:20 - 14:40

Change Table Session 5

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14:40 - 15:00

Keynote Presentation

by Caroline List, TOPHOTELPROJECTS

Hospitality Development Asia Pacific– Big Projects and Big Players

TOPHOTELPROJECTS‘ International Sales Director Caroline List will present the latest facts and figures about the current hotel construction pipeline in the Asia Pacific region and will take a closer look at the pipeline in China compared to other hospitality hot spots worldwide.

She will also present some masterpiece projects which are currently under construction. Besides a general outlook at the hotel market in the Asia Pacific region, Caroline will give tips which hot hotel brands are worth keeping an eye on.

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15:00 - 15:20

Change Table Session 6

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15:20 - 15:40

Keynote Presentation

by Shannon Kim, Idea Hospitality

Be a Disruptor

The hotel industry is one of the industries that has least “changes” over the last centuries compared to the other industries. The hotel guests in the 21st century may have different wants and need to guests in the 18th century, but the basic principles of the accommodation and hospitality industry remained the same. Recent innovative movements started to disrupt the industry and bring evolutions to the hospitality industries as the hotel guest behaviors and expectations changes. The disruption emerges from the limitation and the disruption is simple solutions to a big problem. Can the “disrupted” can take the challenges from the “disruptor”? How can we make the positive impact in our industry and the business by applying minds of a disruptor? The presentation will navigate

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15:40 - 16:00

Change Table Session 7

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16:00 - 16:20

Keynote Presentation

by Matt Gebbie, Horwath HTL

The State of the Hospitality Industry in Asia

Top line numbers from tourism arrivals to hotel performance in key markets across Asia. Who’s performing and who’s not. Where to look for hotel investment opportunities in 2018

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16:20 - 16:40

Change Table Session 8

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16:40 - 16:50

Winner Annoucement – Creative Spark

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16:50 - 17:20

Tour in the Hotel – Sofitel City Centre

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17:20 - 19:00

MICE Foyer

Drinks Reception