28th June 2018 | Sofitel Singapore City Centre
This brings many features and benefits for both operators and guests. Technologies such as Internet of Things (IoT) and online concierge in combination with functional room design such as multifunctional furniture and wireless charging can potentially create an ultimate guest experience.
Indeed, the trend of implementing the latest technology and SMART design in hotels is increasing in popularity and will — without a doubt — develop even more over the next years.
But its downsides include decreased guest interaction, high investments, and privacy concerns around guest tracking.
How to balance high tech with the demand for traditional, old-school hotels with quality guest interaction? What potential pitfalls should operators, designers and investors look out for? And what are the industry-endorsed best practices in this regard?
We are very much looking forward to meet you at our next conference.